Our terms of service

Access to the product for the locations covered by your plan, and the connections listed on our integrations page.

On Managed Growth we also manage your Google Ads and Meta Ads: campaign planning, setup, day-to-day optimization, audiences, keywords, bids, budgets, ad copy, basic landing-page and tracking work, reporting and recommendations. We ask before launching the initial plan, changing an approved budget or offer, or making another major change. Routine optimization inside the approved plan does not need a new approval each time.

Managed Growth does not include organic social posting, original photo or video production, calling or selling leads, staffing your CRM, a general website rebuild or another advertising platform. Anything larger or different is agreed first.

The product reads from third-party systems that we do not control. When a provider changes or withdraws an interface, we adapt as quickly as we can, and we tell customers when something is not flowing.

The Workspace is software your team operates: pipelines, contacts, inbox, calls and phone numbers, used by the people you give access to. We do not staff it, and we do not call or text your leads.

It has its own monthly fee for each location, which covers the software only. Phone numbers, calls and text messages run through your own Twilio account, and Twilio bills you for them directly.

You are responsible for how your team uses it, including consent to text and call your contacts, opt-outs and call recording. We keep it working with reasonable care. It may occasionally be unavailable for maintenance or because of an outside provider, and features may change.

Yours. You own your business data, including the contacts, conversations and call records in the Workspace, and your advertising accounts, campaign history, names, logos and material. We hold your data to run the product for you.

Members export to CSV from inside the product. For anything else, including what happens to your data after an account closes, ask us and we will help.

We keep ownership of the MaverStudio software, including the Workspace. You have the right to use it while its fee is paid; the software itself is not sold or transferred.

Each location pays its own monthly fee, through its own Stripe payment setup, by card or bank debit. Stripe charges it when that location's setup is completed and monthly after that, until its service ends. One location's payment problem never makes another location responsible for its fee.

Your advertising budget is separate. Google and Meta charge it directly to your own ad accounts. We do not receive or advance ad spend.

If a payment fails, we tell that location and give it ten days to fix it. After that we may pause that location's ads and work until payment is completed. The monthly fee continues during a pause unless we agree in writing to suspend or end that location's service.

The price changes only if we both agree in writing or you accept a later version that shows the new price.

Each location is month to month. Either side may end a location's service by email before its next monthly renewal. Service continues through the month already paid, the Stripe payment is cancelled before the next charge, and there is no partial-month refund.

When a location's service ends, it keeps its advertising accounts, campaigns, history, domains, landing pages and material. We provide a reasonable handoff of where its campaigns stand and remove our access.

You provide the account access, information, brand material and approvals the work needs. You are responsible for the accuracy and legality of your offers, the rights to material you supply, honoring what your ads promise, and your privacy, lead-contact and call-recording practices.

Delays caused by missing access, information or approval, or by Google, Meta, Twilio or another outside provider, are not a failure on our side.

We work with reasonable care, but we cannot guarantee leads, cost per lead, memberships or any other business result. Results also depend on budget, competition, offers, sales follow-up, market conditions, platform decisions and website performance.

We stay in regular contact and help as quickly as reasonably possible. This is not a 24/7 or fixed-response-time service.

We each protect the other's private business information and use it only for this work. We do not sell your data, give identifiable data to another client or use it to advertise for another client.

Neither of us uses the other's name or logo publicly as a testimonial or case study without permission.

Do not use the product to hold data you have no right to hold, and do not attempt to reach another customer's account. We may suspend an account for either, and every suspension is recorded in our audit log.

If there is a problem with our work that we can reasonably correct, you first give us written details and a reasonable chance to fix it.

Except for fraud or intentional wrongdoing, the most either side may recover from the other is the amount paid or owed for the three months before the problem, and neither side may recover indirect business losses. These limits do not cover payment of fees and ad spend, or intentional misuse of credentials, confidential information or intellectual property.

You are responsible for third-party claims caused by material, offers, consent, privacy choices or instructions you supplied or approved. We are responsible, within the limit above, for a third-party claim that original ad content created only by us infringes a United States copyright or trademark.

Neither side is responsible for a temporary delay caused by something reasonably outside its control, such as a major Google, Meta, Twilio, internet, power or provider outage.

If we disagree, we first talk in good faith. If that does not work, we try confidential mediation and then, if necessary, confidential binding arbitration in San Diego. Each side pays its own lawyer. California law applies.

Ask us at [email protected].